William R. Claflin

401 Beasman Rd.

Sykesville MD 21784

443-803-3211

W_Claflin@Yahoo.com

______________________________________________________________________________________

 

Objective

To obtain a senior engineering position that will allow me to utilize my experience in enterprise networking, security and expand my knowledge of designing cloud systems.

 

Security Clearance

Top Secret/ Sensitive Compartmented Information (TS/SCI)

 

Certification

Pursuing AWS Certified Solutions Architect - Professional (ACSAP)

AWS Certified Solutions Architect - Associates (ACSAA)

Cisco Certified Network Professional (CCNP)

Cisco Certified Network Associate Security (CCNA-S)

Cisco Certified Network Associate Voice (CCNA-V)

Cisco Certified Network Associate (CCNA)

Microsoft Certified Professional Windows 2000 Server (MCP)

Microsoft Certified Professional Windows 2000 Workstation (MCP)

 

Education

12/2013 BS Management Information Systems      National-Louis University   Washington DC, Chicago IL

9/2001 Communication-Computer Systems Operations                  503 Hours                                Biloxi, MS
 

Employment History

 

Sept 2010 – Present

                                                                                                                                                   Columbia MD

Lead Specialist Engineer-Network Engineering                                              Jacobs FNS / Verizon FNS

·   Participate in customer requirements gathering, planning (ROM, BOM), implementation, adaptation and operation of data and voice networks.

·   Implement specialized networks, employing unique configurations, required to meet customers specific objectives.

·   Perform lifecycle system evaluations. Develop re-engineering plans and replace legacy systems to improve customer productivity, enhance maintainability, and reduce costs.

·   Perform troubleshooting that requires a strong working knowledge of the TCP/IP protocol suite, networking equipment, and associated technology (intrusion detection, firewalls, switches, routers, site-to-site IPSEC VPNs, remote access IPSEC VPNs, remote access SSL VPNs with dual factor authentication, web proxies, PBXs and common network vulnerabilities).

·   Amazon AWS, Direct Connect, IBM Softlayer, Cisco 4000 router, 29xx router, Cisco 39xx router, Cisco 37xx switch, Cisco 29xx switch,  Cisco ASA with Firepower Services, Cisco 55xx security appliance, Fortinet Fortigate UTM, McAfee Sidewinder V7, McAfee Firewall Enterprise V8, Cisco Unified Call Manager 8.x, Privoxy, VMware vSphere 5 & 6, VMware vCenter 5 & 6, Cisco Unity Connection 8.x, Cisco 79xx IP phone, Thrane Explorer (325, 500, 700) Inmarsat terminal and AOS/SES SkyPipe.

 

 

 

 

 

 

Feb 2006 – Sept 2010             WHMO, Washington DC

                                                                                             Verizon FNS / SRA International Inc.

System Administrator III

·   Troubleshoot and resolve data network related problems/issues, which includes carrier data circuits (Frame Relay, T1, EVPL and DS3) and all related peripheral data communications equipment. 

·   Operate, upgrade, repair, and maintain facility VTC systems.

·   Responsible for generating engineering packages to include network diagrams, circuit documentation, implementation guides and user guides.

·   Create training program to familiarize users with operational aspects of telephone, VTC, radio and computer operations.

·   Cisco 18xx router, Cisco 28xx router, Cisco 29xx switch LightSpan, Tandberg Profile and Visio diagrams

 

Oct 2005 – Oct 2006            Defense Intelligence Agency, Bolling Air Force Base

            General Dynamics NS Inc.

VoIP Support Engineer

·   Provide problem diagnosis and resolution for Cisco Call Mangers, Unity servers, Cisco network equipment and security devices.

·   Ensure new VoIP installations are delivered on time, and meet or exceed expectations.

·   Perform individual and bulk moves, adds and changes to customers’ telephony and voicemail profiles.

·   Track all outage with Siebel Management Solution software.

·   Cisco Call Manager 4.x, Cisco Unity 4.x, Cisco PIX 515, Cisco 79x series IP phones and Tandberg Centeric

 

Oct 2004 – Oct 2005                                                                                              WHMO, Washington DC

                                                                                                                       SRA International Inc.

System Administrator III

·   Troubleshoot and resolve data network related problems/issues, which includes carrier data circuits (Frame Relay, T1, EVPL and DS3) and all related peripheral data communications equipment. 

·   Operate, upgrade, repair, and maintain facility VTC systems.

·   Responsible for generating engineering packages to include network diagrams, circuit documentation, implementation guides and user guides.

·   Create training program to familiarize users with operational aspects of telephone, VTC, radio and computer operations.

·   Cisco 18xx router, Cisco 28xx router, Cisco 29xx switch LightSpan, Tandberg Profile and Visio diagrams.

 

Oct 2003 – Oct 2004                                                                   National Security Agency, Ft. Meade MD
                                                                                                                                   CACI Technologies Inc.

Network Engineer/Shift Lead

·   Coordinate hardware and software troubleshooting with end users, WAN technicians, commercial carriers and government/military agencies.

·   Troubleshoot global WAN circuits, associated LANs and their respective VoIP components.

·   Monitor and analyze global network performance utilizing HP Openview and Panaview network managers.

·   Manage all aspects of 4 employees’ day-to-day activities.

·   Promina, Cisco routers, Cisco switches, Cisco BPX/IGX/MGX and Promina (IDNX).

 

Mar 2002 – Oct 2003                                                                  National Security Agency, Ft. Meade MD

                                                                                                                                91^st Intelligence Squadron

Telecommunications Technician

·   Provide mission critical support for video, voice and data circuits running across a global WAN.

·   Responsible for maintaining and troubleshooting a large Promina and Cisco Systems WAN.

·   Work with government employees, contractors, and commercial service providers to resolve network and connectivity issues.

·   Conduct network connectivity testing using Fireberd, Oscilloscope, and fiber/cable testers.

·   Responsible for circuits from fractional T-1 to OC-48.

 

Jan 2001 – Mar 2002                                                                                 Langley Air Force Base, VA

                                                                                                                          1^st Communication Squadron

Network/Systems Administrator                                                                                   

·   Monitor servers and workstations across base MAN with approximately 3000 users.

·   Perform troubleshooting over the phone and if fault isn’t resolved, perform troubleshooting at user facility.

·   Install and repair assigned Dell and Compaq computers on Windows NT/2000 domain.

·   Ensure all computers connected to the base MAN are Air Force Security Certified to protect against unauthorized access.

·   Manage and track all outages through Remedy Action Request.

 

Jan 1998 – Mar 2002                                                                                        Langley Air Force Base, VA

                                                                                                                                       71^st Fighter Squadron

Avionics and Electronics Technician

·   Maintain, isolate faults and repair electronic attack control, navigation and radar systems for eighteen F-15 aircraft.

·   Assist Workgroup Managers in maintaining, installing and configuring Windows NT/2000 workstations.

·   Migrate and transfer users from Windows NT to Windows 2000.

 

Technologies of Interest

Python

OpenStack

Amazon Web Services

Hadoop                                                                       

 

Knowledge Courses  

VMware vSphere: Install, Configure, Manage 5.x                                                                                             

Cisco Router Installation, Configuration and Management

Cisco BPX/MGX/IGX Configuration and Programming

Cisco IP Telephony (CIPT)

Cisco Voice Over IP (CVOICE)

Promina Operation, Programming & Diagnostic Analysis

DDM-2000 (OC-3/OC-12) Multiplexer Maintenance